# Reset or change your password

Get a reset link from the Log In page, valid for 2 hours, or change your password in Profile settings when you're signed in. Signed up with Google or Facebook? The reset link also sets your first password.

Last checked: Oct 8, 2026 on the live app. Source: https://heropost.ai/docs/account/password/

## Forgot your password

1. On **Log In**, click **Forgot your password?**.
2. On **Reset your password**, type the email you signed up with and press **Send recovery link**.
3. Open the email "Reset your Heropost account password" and press the link. It works for **2 hours**.
4. On **Set a new password**, type the new password in **New password** and **Confirm new password**.
5. Press **Set a new password**. You're signed in with it.

[Screenshot: The Reset your password page with the Email field and Send recovery link]

- **The confirmation page looks the same whether or not the email has an account:** "If {email} is the address of a registered user, please check your email inbox for instructions on how to reset your password." Check that you typed the right address.
- **No email after 5 minutes?** Check spam and promotions, then press **Resend** when its countdown ends.
- **The link only works once.** An old or used link shows **We have a problem**: "Sorry, an error occurred while executing your request." Ask for a new link.
- **Locked out after too many tries?** A reset works while the 15-minute lock runs.

## Change your password

You need to be signed in and know your current password.

1. Click your name at the bottom of the left menu, then **Profile settings**.
2. Press **Change Password** (**Change password** on a phone).
3. In the **Change password** window, fill in **Current Password**, **New Password** and **Repeat New Password**. The eye button shows what you typed.
4. Press **Done**. Heropost shows **Password changed successfully**.

[Screenshot: The Change password window with Current Password, New Password and Repeat New Password]

If the current password is wrong, the field says "Incorrect password." and nothing changes.

## Signed up with Google or Facebook?

An account made with Google or Facebook has no password you know, so the **Change password** window won't work for you. Set your first password with the reset link instead:

1. Log out (your name at the bottom of the left menu → **Logout**).
2. On **Log In**, click **Forgot your password?** and enter the email of your Google or Facebook account.
3. Follow the email and set a password.

You can then sign in either way: with Google or Facebook, or with your email and password.

## Password rules

| Where | Rules |
|---|---|
| Sign up, and **Set a new password** after a reset | 7 to 20 characters, with at least one letter, one number and one special character. No spaces. |
| The **Change password** window in Profile settings | Also needs an uppercase and a lowercase letter, and must be different from your current password. |

**A password that works everywhere:** 8 to 20 characters, with an uppercase letter, a lowercase letter, a number and a special character such as ! or #, and no spaces.
## If it doesn't work

| What you see | What to do |
|---|---|
| "Password should be from 7 to 20 character length and contain at least: 1 letter, 1 number and 1 special character (e.g. !@#$%^&\*)." | Add what's missing. |
| "Your password can't contain blank spaces." or "Your this field can't contain blank spaces." | Remove the spaces. |
| "The password and confirmation password do not match." | Type the same password in both boxes. |
| "This field must contain digits.", "… at least one lowercase character.", "… at least one uppercase character." or "… a special character." | Add a number, a lowercase letter, an uppercase letter or a special character. |
| "This field must be at least 8 characters long." | Make the password longer. |
| "The new password must not be the same as the old one" | Choose a different password. |
| "Incorrect password." | The current password is wrong. If you don't know it, use **Forgot your password?** instead. |
| **We have a problem** — "Sorry, an error occurred while executing your request." | The reset link is older than 2 hours or was already used. Ask for a new one. |
| "Invalid email or password." after a reset | Use the email the reset was sent to, and the new password. After 5 wrong tries, wait 15 minutes. |

More sign-in fixes: [Sign-in and email problems](/docs/troubleshooting/sign-in-problems/).

## Questions

**Can support reset my password for me?**

Use **Forgot your password?**: it's the fastest way, and Heropost never asks for your password by email. If you can no longer open the email account you signed up with, [contact support](/docs/troubleshooting/get-help/).


**Does resetting my password change my Google or Facebook sign-in?**

No. Google and Facebook keep working. The password is an extra way to sign in.


**I changed my password. What else should I check?**

If you changed it because you think someone else used your account, see [If you think someone else used your account](/docs/account/security/#if-you-think-someone-else-used-your-account).