# Invoices, receipts and payment methods

Download invoices, update your card and change your billing details in the secure billing portal, which you open from Billing in Heropost.

Last checked: Oct 8, 2026 on the live app. Source: https://heropost.ai/docs/billing/invoices-and-payment-methods/

## Open the billing portal

Heropost's payments are handled by Stripe. Your invoices and card live in Stripe's secure billing portal, which you open from Heropost.

1. Click your name at the bottom of the left menu, then **Billing**.
2. At the bottom of the page, press **Invoices & payment methods**.
3. The billing portal opens in a new tab.

[Screenshot: The bottom of the Billing page, with the Invoices & payment methods link]

The link appears once you've bought something. If nothing opens, your browser may be blocking pop-ups: allow them for app.heropost.io and press the link again. If the portal asks you to sign in, use the email address you paid with.

## What you can do in the portal

With one subscription on your account, the portal lets you:

- see and download your **invoices**;
- **update your card**;
- **update your billing details**;
- cancel your plan, or move up to a bigger plan.

The email address can't be changed in the portal. To change it, contact support.

## Payment methods

- Heropost takes **credit and debit cards**. The [Terms](https://heropost.ai/terms/) say: "A valid payment method (credit or debit card) is required."
- Prices are in **US dollars**.
- Taxes: "You are responsible for paying all taxes on all fees paid to Heropost. Local taxes may differ based on payment method."

## Invoices for one-time purchases

Lifetime plans, X credit packs and Hero_Photo credit packs are one-time payments, and each one has an invoice too. If you can't find one in the portal, contact support with the email you paid with and the date of the purchase.

## Questions

**Can I pay by bank transfer or PayPal?**

No. Checkout takes credit and debit cards.


**My card expired. How do I avoid a failed payment?**

Update the card under **Billing → Invoices & payment methods** before your next renewal date (shown on the plan card as "Renews {date}"). If a payment has already failed, see [If a payment fails](/docs/billing/failed-payments/).


**Can I put my company name and address on invoices?**

Update your billing details in the portal before the next invoice is created. If the detail you need can't be edited there, contact support.


**A team member needs our invoices.**

Invoices belong to the login that paid. The person who pays opens **Invoices & payment methods** and downloads them.