Open Profile settings#
- Click your name at the bottom of the left menu.
- Choose Profile settings.
On a phone, open the menu at the top of the screen first, then tap your name at the bottom of it.
The page is called Account: "Add details about your Heropost profile." It opens even if your plan has ended.
Change your name#
- Edit First name or Last name. Each needs 2 to 50 characters.
- Press Save. Heropost shows Profile saved successfully.
Save stays grayed out until you change something and every field is valid. Cancel puts back what you had.
Change your profile photo#
It takes two saves: one in the photo window, one on the page.
- Click your photo, or press Change Image (Change image on a phone).
- In Upload Account Image, drop a picture on Upload Media or click it to choose one.
- Move and zoom the picture to frame it in the circle, then press Save in the window.
- Press Save at the bottom of the page. Heropost shows Profile saved successfully.
Use a JPG, PNG or GIF smaller than 2 MB.
Change your email#
Read this first. A new email works the moment you press Save, with no confirmation email. From then on, you sign in with the new address. Google and Facebook sign-in are removed from your account. If you sign in with Google or Facebook, set a password first with Forgot your password?, or you won't know a password for the new email. See Reset or change your password.
- If you sign in with Google or Facebook, set a Heropost password first (see the warning above).
- Type the new address in Email. Check it carefully: Heropost doesn't send a confirmation.
- Press Save. Heropost shows Profile saved successfully.
- Next time, sign in with the new email and your password.
- Billing follows. Your billing details use the new address too.
- One login per email. If another Heropost login already uses the address, the change isn't saved and the form shows your current email again.
- Pending team invitations sent to your old address can't be accepted from the new one. Ask for a new invitation to the new address.
Change your password#
Press Change Password on the same page. Full steps: Reset or change your password.
Not on this page#
| Looking for | Where it is |
|---|---|
| Your plan, invoices and payment method | Billing, in the same menu, or "Looking for the billing page? Visit billing" at the bottom of this page. See Your Billing page. |
| Time zone | Each workspace has its own. See Workspaces. |
| Light or dark mode | The Light and Dark switch near the bottom of the left menu (in the menu at the top on a phone). |
| Alerts | Team → Notifications. See Notifications. |
| Delete your account | See Your data. |
| Two-step sign-in | Not available. See How Heropost protects your account. |
If it doesn't work#
| What you see | What to do |
|---|---|
| "Please upload file less than 2 MB" | Use a smaller picture. |
| "File format should be one of the following: *.jpg, *.png. *.gif" | Use a JPG, PNG or GIF. |
| The new photo didn't stick | Press Save at the bottom of the page after Save in the photo window. |
| "This field is required" | Fill in the empty field. |
| "The field value must not be less than 2" or "The field value must not exceed 50" | Names need 2 to 50 characters. |
| "The email is invalid" | Check the address for typos. |
| Save is grayed out | Nothing has changed yet, or a field shows an error. |
| Saving didn't work and the form went back to your old details | Try again. If you changed the email, another login may already use it. |
Questions#
What else changes with my email?
You sign in with the new address, and your billing details use it too. The old address no longer works for signing in or for password resets.
Can I use Google sign-in again after changing my email?
Changing your email removes the Google and Facebook connection, so sign in with your new email and password. If your new email is also your Google account's address, Continue with Google connects it again; Heropost may email you a link to confirm it's you first.
I have two Heropost accounts. Can I give one the other's email?
No, each email can belong to one login only. Email support@heropost.ai from both addresses and say which should be your main account. We'll confirm the steps with you before changing anything.