Cancel your plan#
- Click your name at the bottom of the left menu, then Billing.
- At the bottom of the page, press Cancel plan. The secure billing portal opens in a new tab.
- Follow the cancellation steps there. The portal asks why you're leaving.
- Back in Heropost, refresh Billing. The plan card now reads "Cancels on {date} — you keep access until then."
Cancellation takes effect at the end of the period you've already paid for. Until that date, everything keeps working. After it, you aren't charged again.
Don't see Cancel plan? It appears when you have one active subscription that isn't already set to cancel. If the card already says "Cancels on…", you're done. If you have more than one subscription, contact support and we'll cancel the right one. Lifetime plans and the free trial have nothing to cancel.
Cancel an AI agents add-on#
If you pay for a scheduler plan plus an AI agents add-on, you can cancel the add-on on its own:
- In Billing, find the AI agents card.
- Press Cancel add-on →. It reads Opening… while the billing portal opens.
- Confirm the cancellation in the portal.
Only the add-on is canceled; your scheduler plan stays. The card then reads "Cancels on {date} — your agent keeps working until then."
What happens when a plan ends#
- The plan's features stop. Billing shows Free plan, unless you also own a lifetime plan, which stays.
- Nothing is deleted. Your workspaces, connected accounts, posts and media stay on your account, ready if you come back.
- Pages that need a plan take you to the plans page. Billing and Profile settings stay open.
- A window explains it: "Your Plan Has Expired" — "Your Heropost subscription is no longer active. Renew your plan or switch to a lifetime deal to get your features back." Press View Plans to choose one, or Maybe Later.
- Anything that needs a plan shows "Your account doesn't have an active plan. Please upgrade to use this feature."
- Hero_Photo pack credits are set aside. They come back if your Hero_Agent plan returns within 30 days.
To come back, pick a plan in Billing at any time. See Plans compared.
Lifetime plans and the free trial#
- Lifetime plans are one payment, so there's nothing to cancel. If you also pay for a subscription you no longer need, cancel it as above; your lifetime plan stays.
- Bought lifetime while paying monthly? Buying lifetime doesn't cancel the subscription for you. Cancel it from Billing, or contact support and we'll help.
- The free trial doesn't take a card, so there's nothing to cancel and no charge when it ends. See Your free trial.
Can't sign in?#
You can also cancel by contacting support. Email support@heropost.ai from the email address on your Heropost account and say which plan to cancel.
Questions#
Do I get money back for the rest of my billing period?
The Terms say: "If you cancel (or downgrade) paid Services, you are not entitled to refund." See Refunds and the money-back guarantee.
I changed my mind. Can I undo the cancellation?
Contact support before the end date and we'll help. If you upgrade to a bigger plan from Billing before that date, the plan keeps running on the new plan.
Does canceling delete my account or my data?
No. Canceling only stops the plan. To delete workspaces, accounts or your Heropost account, see Your data.
What happens to my connected AI tools and Hero_Agent?
They run on the workspace owner's plan. Without a plan, Hero_Agent chat shows "Hero_Agent chat isn't part of the plan on this workspace. Everything you've already created stays exactly as it is — open Billing to pick a plan and carry on here." Pick a plan in Billing to use them again.