The layout#
Heropost has the same frame on every page:
- The left menu with every section of the app. Your name sits at the bottom.
- The top bar shows where you are, your workspace name (the workspace menu) and the notifications bell.
- The support chat is the round bubble at the bottom right.
On a phone or tablet the left menu moves behind the ☰ button and a bar of icons appears at the bottom. See Use Heropost on a phone.
The left menu#
| Menu item | What it's for | Learn more |
|---|---|---|
| Home | Hero_Agent, your AI social media manager, plus shortcuts such as Add a social account and Create a post. You land here when you sign in. | Hero_Agent |
| Hero_Photo | AI photos, graphics and short videos for your posts. | Hero_Photo |
| Content → Create Post | The post editor: write, preview, schedule or publish. | The post editor |
| Content → Drafts | Every post that isn't scheduled yet, including posts waiting for approval. | Schedule, publish now, or save a draft |
| Content → Posting Errors | Posts and first comments that failed in the last month, with the network's reason. | The Posting Errors page |
| Calendar | Scheduled and published posts by month, week or day. | Calendar views |
| Calendar → Feed | Every post as a list, with comments and approvals. | The Feed |
| Calendar → Grid | Plan your Instagram grid. | Plan your Instagram grid |
| Analytics | Results for your accounts and posts. | Analytics |
| Social Inbox | Comments and messages to read and answer. | The Social Inbox |
| Media Library | Photos and videos uploaded to this workspace. | The Media Library |
| Caption Library | Captions and hashtag sets you reuse. | Caption Library, hashtags and spintax |
| Automations | Turn new items from a blog, store, channel, podcast or Google reviews into posts. | Automations |
| Post Groups | Saved sets of accounts you post to together. | Posting groups |
| MonoL.ink | Your link-in-bio pages. Opens in a new browser tab. | MonoL.ink |
| Team → My Approvals | Posts waiting for an owner or Admin to approve. | Approvals |
| Team → Invite | Invite someone to this workspace with a role. | Invite your team |
| Team → Members | Who has access, and their roles. | Roles and permissions |
| Team → Permissions | What each role can do. | Roles and permissions |
| Team → Notifications | Which team events notify you. | Notifications |
| Refer & Earn | Your referral link and code. | Refer & Earn |
| Ideas and Bugs | Report a bug or suggest an idea to the Heropost team, with screenshots. | Get help |
- Clicking Content, Calendar or Team opens Create Post, the calendar or My Approvals, and shows the sub-pages underneath. The small arrow opens or closes the list without leaving the page.
- Everyone sees every menu item. What you can do on each page depends on your role and your plan.
- Make the menu narrower with Minimize sidebar at the bottom; it shows icons only, with each name on hover. Heropost remembers your choice in this browser. Hero_Photo always opens with the menu narrow, to give the studio room.
- Light and Dark at the bottom switch the theme. Dark is the default; your choice is saved in this browser.
- Depending on your plan, an upgrade card may sit above your name.
Your account menu#
Click your name at the bottom of the left menu:
| Item | What it's for |
|---|---|
| Profile settings | Your name, email, photo and password. See Profile settings. |
| Billing | Your plan, usage, add-ons, invoices and canceling. See Your Billing page. |
| Logout | Signs you out straight away. |
The top bar#
Where you are. The top left shows the section and page, for example "Calendar / Monthly". On Content and Calendar pages, the arrow next to the page name switches between sister pages: Create Post, Drafts and Posting Errors, or Feed, Grid Planner and Calendar.
The workspace menu. Click your workspace's name and picture:
| Part | What it does |
|---|---|
| Settings | Rename the workspace, change its Time Zone, notes and picture, or delete it. |
| Accounts | The Social Accounts page: connect, reconnect and remove social accounts. |
| Members | The team in this workspace. |
| Watermark | Stamp your logo on photos for the whole workspace. |
| My Workspaces | Switch to another workspace. A search box appears when you have more than five. |
| New Workspace | Create a workspace. |
| Manage Workspaces | All your workspaces as cards. |
Settings, Accounts, Members and Watermark appear only for the workspace owner.
Switching workspace changes the accounts, posts, calendar and Hero_Agent conversations you see. Heropost confirms with "You changed workspace". See Workspaces.
The bell. A dot means something new. The panel has two tabs: Posts (posts published or failed, sent to the workspace owner) and Team (approval requests and results, new members, comments). Clear All empties the tab you're on. See Notifications.
Where to find…#
| To… | Go to |
|---|---|
| Connect or reconnect a social account | Home → Add a social account, or click your workspace name at the top of Heropost, then Accounts, then Add Profile |
| Change the time zone your posts use | Click your workspace name at the top of Heropost, then Settings → Time Zone |
| Find a draft | Content → Drafts |
| See why a post failed | Content → Posting Errors |
| Upload many posts from a spreadsheet | Content → Create Post, arrow next to New Post → Bulk Upload (CSV) |
| Repeat a post | Open the post → ⋮ next to its date → Repost Settings |
| Approve a teammate's post | Team → My Approvals, or Calendar → Feed |
| Add a watermark | Click your workspace name at the top of Heropost, then Watermark |
| Connect ChatGPT, Claude or another AI tool | Home → Connect your AI tools (owners and Admins) |
| See your plan, usage and AI actions | Click your name at the bottom of the left menu, then Billing |
| Buy X credits or photo credits | Click your name at the bottom of the left menu, then Billing → Add-ons |
| Change your password | Click your name at the bottom of the left menu, then Profile settings |
| Get help | The support bubble at the bottom right, or contact support |
| Report a bug with a screenshot | Ideas and Bugs |
Getting help in the app#
- The support bubble (bottom right) opens Heropost Support. Ask a question in your own words: you get an instant answer, or the team replies by email. The chat is text only.
- Ideas and Bugs sends a bug report or an idea straight to the Heropost team, with up to 3 screenshots or videos.
- Hero_Agent on Home can also pass a problem to the team for you; they reply by email.
See Contact support.
Questions#
Can I choose a different start page than Home?
No. Home is always the start page. But if you open a bookmarked page, such as the calendar (app.heropost.io/schedules/monthly), Heropost opens it, and after signing in you return to the page you asked for.
I'm an Admin. Why don't I see Accounts in the workspace menu?
Settings, Accounts, Members and Watermark in the workspace menu are shown to the workspace owner only. Admins can open the Social Accounts page at app.heropost.io/social-accounts.
Where did the old dashboard go?
Home replaced it. The shortcuts under Hero_Agent (Add a social account, Create a post, Open calendar, Media library, Analytics, Invite your team) take you to the same places.
Why do I see Team pages if I work alone?
The Team menu is shown to everyone. Inviting people and approvals depend on your plan: see Team seats on each plan.