What happens when a payment fails#
The Terms explain the process: "If automatic billing fails, Heropost will retry. If retries fail, Heropost will issue an invoice of owed charges payable within a deadline."
While the payment is overdue:
- The plan's features pause. Billing no longer shows the plan, and Heropost may show Your Plan Has Expired. Actions that need a plan show "Your account doesn't have an active plan. Please upgrade to use this feature."
- A lifetime plan you own isn't affected, and neither is any other subscription you have.
- Nothing is deleted. Your workspaces, connected accounts, posts and media stay where they are.
- Hero_Photo pack credits are set aside. They come back if your Hero_Agent plan returns within 30 days.
- You can't buy a new plan until the invoice is paid. Checkout shows "You already have a subscription, that is past due. Please pay the existing invoice."
Get your plan back#
- If your card has changed and you still see Invoices & payment methods at the bottom of Billing, update the card there first.
- Contact support from the email address on your Heropost account, and ask for the link to pay the overdue invoice. Use the support chat in Heropost or email support@heropost.ai.
- Pay the invoice on the secure payment page.
- Your plan comes back on its own once the payment goes through. If Billing doesn't show it straight away, sign out and back in once.
Don't buy a new plan to get around it. Checkout refuses new purchases while an invoice is overdue. Paying the open invoice restores the plan you already have, with the same settings.
Avoid it next time#
- Keep your card up to date under Billing → Invoices & payment methods. See Invoices, receipts and payment methods.
- Check your renewal date on the plan card ("Renews {date}") before a card expires.
Questions#
Will Heropost try my card again?
Yes. The Terms say Heropost will retry a failed automatic payment before issuing an invoice.
Will my scheduled posts and settings be lost?
No. Nothing is deleted while a payment is overdue. Your workspaces, accounts, posts and settings are still there when the plan comes back.
I paid, but my plan still isn't back.
Sign out and back in once. If the plan still isn't there, contact support with the email you paid with and your receipt.
I don't want to continue. Do I still have to pay?
Contact support and tell us. To stop future renewals, see Cancel a subscription.