Troubleshooting · Heropost Docs

The Posting Errors page
Posting Errors lists every post and first comment that failed in the past month, with the reason. Open the post from there, fix the cause and send the failed part again with Duplicate Failed.
Every error message, explained
Every message Heropost can show, grouped by where you see it, with what it means and what to do. Paste the text you see into the docs search to jump straight to it.
A post didn't publish: a checklist
Work through these checks in order. Most posts that don't go out are still drafts, are waiting for approval, failed with a reason on Posting Errors, or went to an account that needs attention.
When a network limits an account
Networks limit how often an account can post: when Facebook, Instagram or Threads push back, Heropost pauses that one account, X has a daily limit, and an X account that keeps failing is paused. Here's what each message means and what to do.
The account list is empty when connecting
When the Add Social Account window opens with nothing to tick, the network didn't share any account with Heropost. Find your network below for the usual reason and the fix.
Sign-in and email problems
Can't log in, the confirmation or reset email didn't arrive, or Google sign-in won't open? Find the message you see and the fix.
Get help: support chat, email and Ideas and Bugs
Ask the support chat in Heropost for an instant answer, email the team, or send a bug report or an idea with screenshots from Ideas and Bugs. Here's how each works and what to include.